Buckley Family Housing appreciates your interest in our Community. We believe we provide the best housing and service in our area and invite you to come by, see what we have to offer and talk to one of our staff, several of whom are also residents!
Contact us at your convenience with any other questions you may have, or for further clarification on any of the questions addressed above.
Above all, WELCOME TO BUCKLEY. You’re going to love it here!
• If I clear quarters before deployment do I have priority on the wait list when I return?
No. The date you reapply for housing is your new eligibility date.
• If I currently live in housing on post do I need any additional information regarding my deployment?
Yes. We require a point of contact for Rear Detachment in case we need to contact you regarding your allotment.
• What if I am a single parent and am deployed? Can I appoint someone to occupy my home to take care of my children?
Yes, but documentation is required for your file, including an Exception to Policy document with point of contact information, a copy of the Special Power of Attorney, and paperwork demonstrating temporary guardianship of your child/children to your appointee.
• What if I am deployed and my family wants to visit family for an extended period of time?
Your spouse must come into our office to fill out our Point of Contact form which lists phone numbers where he or she can be reached, as well as a local contact for emergencies. A key may be left at the Buckley Family Housing Office in a sealed envelope for emergency purposes.
• What do I do if my allotment for BAH has stopped for any reason?
Unless you have properly cleared your quarters the allotment will automatically start back up the next month. However, any past due rent for the month in which your allotment was stopped is due immediately. Payment can be made directly at the Buckley Family Housing office. Please contact our office or have your Rear Detachment contact our office it this occurs.
• What if I decide to move off post before/during my deployment?
We require written documentation of your deployment status stating you are deployed for more than 90 days as well as proper 30-day written notice to vacate. If the service member is not available the spouse must have Power of Attorney to provide proper documentation.
• What are the requirements for vacating quarters?
Proper 30-day written notice prior to your lease expiration date is required before vacating quarters. Notice should be given at our management office as soon as you are aware of your moving arrangements. In the case of deployment, PCS, etc. contact our office as soon as you are notified so we can assist you.
• What happens if my name is called on the wait list and I am deployed?
Your spouse will need Power of Attorney in order to sign for quarters on post, start the allotment for BAH, and pay the prorated rent. Please make sure we have contact numbers for your spouse. Please also make sure your spouse knows how to contact and set up your transportation appointment.
• What is the process for the waiting list?
You may apply for housing no more than 60 days prior to arrival. If housing is not available you may request placement on our wait list according to your grade and the number of bedrooms for which you qualify. We will refer units as they become available.
• How will the Assignment process work?
You can complete the online application at www.Buckleyfamilyhousing.com or you may come in to the Buckley Family Housing Office in person. Before we can assign a house each applicant must obtain a referral certificate from the base Housing Management Office.
• What happens if my family size increases?
Visit the Buckley Family Housing Management Office to request an Inter Base Move (IBM) to a larger unit. If a larger unit is not immediately available you will be placed on the proper wait list. Be aware moves of this type are at the service member’s expense and will not be paid for by Buckley Family Housing nor the military.
• Will I have to pay utilities for my home?
The Utility Allowance (UA) portion of your BAH will cover all or part of your electric and gas utilities depending on your family’s total usage. Trash collection and Water and Sewer services are provided by Buckley Family Housing at no cost to residents.
• Are RVs and Boats permitted in Privatized Housing?
Parking of Recreational Vehicles (RV’s, boats, trailers, etc.) is not allowed within family housing unless the vehicle is parked in the resident's garage or if the vehicle is being used for loading or unloading. Vehicle loading or unloading is limited to no more than 24 hours and must not obstruct traffic.
• Is there a maintenance program?
Buckley Family Housing has on-site professional maintenance personnel to provide responsive care for every home. We ask residents to leave home repairs to these professionals by calling in a service request. You may contact the maintenance department via the website (www.Buckleyfamilyhousing.com).
• What is the policy regarding satellite dishes?
Satellites dishes are allowed with prior written approval from management.
• What is the policy regarding sheds?
Sheds are allowed with prior written approval from the management office.
• What is the policy regarding trampolines?
Trampolines are not allowed within the Buckley Family Housing Community.
• How will BAH work for families where both parents are military members?
Both members will receive BAH. The senior member will receive it at the with-dependent rate while the junior member will receive it at the without-dependent rate. Under current Department of Defense rules only the senior member's BAH at the with-dependent rate will be used to calculate the rent amount. The family is able to keep the BAH of the junior member.
• What does my rent include?
Your rent includes all normal monthly expenses for your home except electric and gas utilities.
• If my rent is late do I need to pay a late fee?
Late fees apply for rent and all other charges that are not paid in a timely manner.
• How much is my rent?
Your rent is the BAH you receive minus the Utility Allowance. BAH is based on rank and area of assignment not on the size of the home.
• If I receive a promotion or demotion will the amount of my rent change?
The rent will increase for a promotion and decrease for a demotion. The rental amount is always the amount of the BAH you receive minus the Utility Allowance. It is your responsibility to notify the Buckley Family Housing Office within five days of any promotions or demotions.
• What is the eviction policy?
Residents may be evicted for non-payment, egregious acts, or failure to follow Community Policies. The Command will always be involved in eviction proceedings.
• Will BAH be counted as income? Specifically, will it affect the cost of children's day care?
BAH is an entitlement and is not counted as taxable income. However, it will be included in gross income. Programs based on an individual's gross income may be affected.
• Who is responsible for answering my payment questions?
You may direct your questions to the Community Manager.
• The current year BAH amount for my grade and ZIP Code is less than I was getting last year--will I lose money?
No. BAH rate protection does not allow reductions in housing allowances as long as residents maintain uninterrupted eligibility for BAH. This means that if your duty assignment station, your rank, and your family status do not change, you will always receive the higher BAH amount.
• Can I ever lose rate protection?
The following circumstances would be a change in your status that interrupts your eligibility for the allowance. First, if you are promoted or demoted your BAH is adjusted and your rate protection resets for your new rank. Second, if your dependency status changes (from with dependents to without dependents or vice versa) your housing allowance is adjusted to the new status and the applicable current BAH rate.
• Will rent be prorated if I move out other than the last day of the month?
The month will be divided into 30 equal periods despite the number of days in any given month. The rent will be assessed only for the days that you lived in housing.
• How will I pay rent?
For Service Members in the Army, Navy, and Air Force, rent is paid by allotment. We utilize Military Assistance Corporation (MAC) to manage the allotment process. The BAH on your LES is an entitlement and is listed as a payment to Privatized Housing. The advantages of payment by Allotment are that (1) a Security Deposit is not required and (2) rent will be due in arrears. For example, BAH accrues in your account during January and January rent is due the 1st of February.
For Service Members in the Marines payment by allotment still applies but they must also complete an Allotment Form (DD Form 2558) and forward a copy to their finance administrator. We also require a copy of the form for our files.
For Service Members in the Coast Guard payment by allotment still applies but they must provide a completed Allotment Worksheet (CG PSC-2040) to their PERSRU Office to initiate rent allotment. We also require a copy of the PSC-2040 for our files.
• How does military housing privatization affect a service member's Basic Allowance for Housing (BAH)?
Privatization does not affect the amount of BAH that is paid to the service member. Prior to privatization service members did not receive BAH if they lived in military housing. Under the Military Housing Privatization Initiative all service members choosing to live in privatized military housing receive their BAH and use the BAH to pay the privatized housing provider. At Buckley the monthly allotment payment will be automatically transferred to Buckley Family Housing at the end of each month; this process will be performed and monitored by Military Assistance Company, LLC (MAC), the world's largest processor of automatic payroll deductions for military and civil service employees.
• Foreign students do not receive BAH and cannot utilize paying by allotment. How will foreign students pay their rent?
Foreign students will pay rent monthly by check or money order--made payable to Buckley Family Housing LLC.
• Please explain more about the BAH entitlement and rent allotment.
The government determines the service member's BAH based on the cost of similar rental property near the base, typical utilities, his/her rank, and the typical cost of Renter's Insurance. An allotment from the service member's account is set up upon lease signing to pay rent to Buckley Family Housing.
• Is there a pet weight/policy?
The number of pets in a home is limited to two. Residents are required to complete a Pet Addendum with the lease agreement and provide proof of registration and vaccinations to the Buckley Family Housing Office. The following aggressive breeds are not permitted: Akita, Chow, Pit Bull, Rottweiler, American Staffordshire Terriers, English Stafford Terriers, Bull Terriers, Wolf Hybrids or any other breed with dominant traits geared toward aggression. You will be responsible for any pet damages. Exotic pets are not allowed.
• Whom do I contact with concerns of maintenance issues?
Residents may contact the Buckley Family Housing Maintenance Office via the internet (www.Buckleyfamilyhousing.com) or phone (303) 340-2066.
• How do I make a maintenance request?
Call (303) 340-0066 to report an emergency or to request maintenance repairs. You may also initiate maintenance service via our website.
• Who performs service requests for the privatized quarters and are residents charged for services?
Buckley Family Housing maintenance staff perform all service requests for the residents at no charge unless the problem is a result of negligence or inappropriate action(s) by residents. Maintenance requests are typically completed within 24 hours. Residents are not required to be home during the completion of the request.
• Will garbage be picked up?
Yes. Buckley Family Housing is responsible for trash pickup at no additional cost to the resident.
• What if I receive orders to PCS or TDY for more than 30 days?
The lease contains provisions that allow you to break your lease with a proper 30-day written notice and a copy of the orders. Be sure to contact our office for assistance as soon as you are notified.
• What if I receive immediate orders and am not able to provide 30 days notice?
If you receive short orders (initial notification with insufficient advance time to fulfill the required notification process) the 30 day requirement may be waived. Official orders are not required to start the notice process; we can accept any form of documentation regarding reassignment. It is important to contact our office for assistance as soon as you are notified.
• Do I have to sign a lease?
Yes, all residents are required to sign a lease in order to protect themselves as well as the partnership.
• What if I decide to break my lease for other reasons prior to the one-year expiration?
If you do not fulfill your lease term, i.e., move out before your lease expires, you will be held responsible for rent until such time as your lease expires or a new resident moves in to your residence, whichever occurs first.
• What happens if a divorce occurs in a family residing in Housing?
A divorce constitutes a change in eligibility meaning you would no longer qualify to occupy on base housing. The service member and/or family will be required to vacate the home.
• How will I sign the lease if I am the military member and deployed or on an unaccompanied tour?
Your spouse may sign the lease if they have a Power of Attorney. If your spouse does not have Power of Attorney please contact the Buckley Family Housing Office for further assistance.
• Please explain more about the lease.
The lease is a standard resident agreement used by all privatized military housing and conventional (civilian) rental properties. Residents are required to sign a lease in order to reside in housing. The lease specifies the rights and responsibilities of resident and Owner. The lease also sets the service member's BAH as the monthly payment to Buckley Family Housing.
• If I earn a promotion during the lease period can I move to another base house commensurate with the new rank?
In the event of a promotion the member may request a move to the category housing which is appropriate for his or her rank; the move is voluntary and at the member's expense. The member's rent is increased to match the increased BAH. The move is subject to housing availability.
• If I am demoted during the lease period is my rent adjusted to my BAH?
In the event of a demotion you must notify the management office in writing. Amount of monthly payment depends on several factors and can vary in each case. Contact our office to review your specific situation.
• What is the Air Force Privatization Program?
The Air Force Privatization Program is a government initiative which allows the services to leverage appropriated construction funds and government-owned property to attract private capital to improve military housing. The Air Force Privatization Program offices have planned and implemented the program, policies and procedures for the transition to the private-sector developer.
• How does privatization affect the service that military members receive?
Buckley Family Housing draws upon their private sector experience to provide first-rate services and amenities to our military families. We pride ourselves in our commitment to customer service and our goal is to deliver a product that meets or exceeds the standards of the surrounding community.
• Will military members still have the option to live off-installation?
Yes, military members still have the option to use their BAH to rent a house or apartment off base.
